FAQs

We provide you with a secure, tracked overnight shipping label to send your documents to our National Processing Center in Matthews, NC. Our team then hand-carries your application to the Regional Passport Agency for immediate processing.

Yes. We use fully insured, signature-required overnight logistics to ensure your sensitive documents are tracked every second they are in transit to our secure facility.

Government fees are paid directly to the U.S. Department of State for the document itself. Our service fee covers the expert review, the hand-courier service, and all secure overnight logistics.

Once your application has been processed or a courier slot has been reserved at the agency, service fees are generally non-refundable due to the immediate allocation of resources.

Depending on your travel date and the tier of service selected, we can often secure and return passports in as little as 24 to 48 hours once received at our NC headquarters.

While we are located in Matthews, NC, our National Support Team is authorized to serve clients in all 50 states via our secure mail-in courier program.

We are a private company registered with the U.S. Department of State's hand-courier program, allowing us to submit applications on your behalf for faster processing times.

We maintain strict data security protocols to ensure your personal identifying information is handled with the highest level of protection.